Customer Service

AXT-Customer Service

Customer Service

We are here for you. We have built a good business on a simple principle- give the customer what they want and give it to them fast and at a fair price.

Q-1: Contact Us

Q-2: How to make sure you are getting our Emails?

General Answers

Q-1: Contact Us

Our office hours are 9:00am to 5:00pm Monday through Friday, Pacific Standard Time.

E-mail: If you have questions about sales, freight, shipping methods, payment methods, International shipping and so on support@axtusa.com

If you have questions about an order (billing, tracking number, tracing a shipment) support@axtusa.com

If you have questions about volume purchasing, support@axtusa.com

If you have any technical questions about our products or need to obtain an RMA number to return an item: return@axtusa.com

If you have general comments or questions about the site: faq@axtusa.com

Q-2: How to make sure you are getting our Emails?

More and more ISPs and e-mail providers are filtering e-mails in an attempt to block out SPAM. SPAM, a common term used to refer to unwanted or junk mail, has become such a problem that many providers are trying to find ways to block out much of this unwanted content. Unfortunately in the process, many are blocking out emails from trusted sources or subscribed mailing lists. How do you make sure you are getting our emails? A couple of simple steps will help you get our customer service response e-mails and order confirmation. Please Follow the Instructions for the Following E-mail Services in Order To "Unblock" Certain E-mails and Trusted Addresses.

1. Adding Our E-mails To Your Address Book Most filtering programs are either installed by you or by your ISP filter based off of known email addresses and "trusted sources". Some programs default with no "trusted source" e-mail addresses and have to be configured manually with each new address you wish to add. If you are using one of these programs or are going through an ISP (Internet Service Provider) filter, please add our customer service e-mail addresses to your "Safe" or "Trusted Source" email list in order to receive future email from our site

2. Hotmail

Choose the 'Options' tab from the top Select 'Safe List' ( Given under the head -Mail Handling-)
Now type the e-mail address that you want messages to be received without filtering in the one line form.
Choose 'Add'. Repeat this process as needed.

3. AOL

Go to Keyword Mail Controls
Select the screen name to which the newsletter is sent
Now choose 'Customize Mail Controls' For This Screen Name
For AOL v7.0, include in the section: "exclusion and inclusion parameters", the domains from which e-mail is send.
For AOL v8.0, choose "Allow e-mail from all AOL members, e-mail addresses and domains"
Choose 'Next'. Choose "Save" displayed at the bottom.

4. Yahoo Mail

Open your Yahoo mailbox
Choose 'Mail Options' (Given at the right corner) Choose 'Filters'
Choose 'Add ' button. Now, in the top row - From header: Choose 'contains'.
Type the domain from which the e-mail is sent. E.g. AXTUSA.com.
Finally, at the bottom -Move the message to: Choose Inbox.
Choose 'Add Filter' button. In Yahoo, if you found our e-mails in the "Bulk Mail" folder, open the e-mail, and scroll to the bottom of the message. You will see a button marked "Not Spam". Press this button and you will be taken to another page that will ask you if you wish to deliver the message to your "Inbox". Check this box then click on the "Mark as Not Spam" button at the bottom of that message.

5. My ISP Is Not Listed Here Unfortunately, we do not have step-by-step instructions for you to follow at this time. Please contact your ISP directly and ask them for assistance. You should tell them that you have requested e-mail from our sites but their spam filters are deleting it in error. Tell them that you want to receive all e-mails sent to you from any of our sites.

Products

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CONDOR BASE II Zip Pullover SKU: CD-603	CONDOR G.I. Style Poncho Liner SKU: CD-PL	CONDOR Micro Fleece Jacket SKU: CD-601	CONDOR PHANTOM Soft Shell Jacket SKU: CD-606
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CONDOR SIERRA Hooded Fleece Jacket SKU: CD-605	CONDOR Soft Shell Jacket SKU: CD-602	CONDOR Tactical Belt SKU: CD-TB
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