Customer Service

Our office hours are 9:00am to 5:00pm Monday through Friday, Pacific Standard Time.

E-mail: If you have questions about sales, freight, shipping methods, payment methods, International shipping and so on support@axtusa.com

If you have questions about an order (billing, tracking number, tracing a shipment) support@axtusa.com

If you have questions about volume purchasing, support@axtusa.com

If you have any technical questions about our products or need to obtain an RMA number to return an item: return@axtusa.com

If you have general comments or questions about the site: faq@axtusa.com

More and more ISPs and e-mail providers are filtering e-mails in an attempt to block out SPAM. SPAM, a common term used to refer to unwanted or junk mail, has become such a problem that many providers are trying to find ways to block out much of this unwanted content. Unfortunately in the process, many are blocking out emails from trusted sources or subscribed mailing lists. How do you make sure you are getting our emails? A couple of simple steps will help you get our customer service response e-mails and order confirmation. Please Follow the Instructions for the Following E-mail Services in Order To "Unblock" Certain E-mails and Trusted Addresses.

1. Adding Our E-mails To Your Address Book Most filtering programs are either installed by you or by your ISP filter based off of known email addresses and "trusted sources". Some programs default with no "trusted source" e-mail addresses and have to be configured manually with each new address you wish to add. If you are using one of these programs or are going through an ISP (Internet Service Provider) filter, please add our customer service e-mail addresses to your "Safe" or "Trusted Source" email list in order to receive future email from our site

2. Hotmail

3. AOL

4. Yahoo Mail

5. My ISP Is Not Listed Here Unfortunately, we do not have step-by-step instructions for you to follow at this time. Please contact your ISP directly and ask them for assistance. You should tell them that you have requested e-mail from our sites but their spam filters are deleting it in error. Tell them that you want to receive all e-mails sent to you from any of our sites.